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Distinctive Technology, Competitive Edge Over

NOC Services

Our NOC services are focused on not just meeting the SLAs but also reducing the cost based on preemptive approach. Sensing events before they happen and provide proactive solutions is just one of our unique approaches to NOC services.

Our customers benefit by partnering with experts in NOC utilizing best of tools, RIM technologies, methodologies and expert resources supporting the NOC

24 X7 X 365 operations
Monitor Switching, Transmission and Support Networks including central office
Troubleshooting, tracking, escalation and resolution of all network issues
Monitor service trouble tickets, assign tickets for resolution
Report outages, supervise progress and escalate for trouble resolution
Manage information needed to assemble reports on system health, network KPIs, network measures to prevent performance degradation
Handle Change Management and system / network upgrading
Handle Network Testing and manage POC for new / additional elements
Multi-tiered approach to NOC (Tier 1, Tier 2, Tier 3, SMEs)
NOC process automation

Work Process

Over a decade of experience with NOC operations

  • 24x7 Operation and Maintenance Activities
  • Local Design and Testing Support
  • Support to NOC and Central Engineering Team
  • Complete FCAPS functionality
  • (24x7 – Alarm / Fault/Provisioning / Performance Management)
  • User complaint Management and Helpdesk
  • Performance and Optimization Management and Reporting
  • Ongoing Design Support, Configuration Management and Change Management
  • Software/Hardware Planning and Engineering
  • Reporting, Documentation and Process Management
  • Operations Governance and Support to Delivery Teams
  • Escalation Management
  • Audit and Reporting

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